Description

JOB SUMMARY: Plan, direct and coordinate the operations of Parts, Power Equipment Service and the Auto/Tire departments. Plan and maintain systems and procedures for operating efficiency. Manage staff for optimum performance.

DUTIES & RESPONSIBILITIES: Oversight of all Parts, Power Equipment Service, Auto/Tire Service, and Service Counter activities, programs and projects to ensure activities are carried out in accordance with established specifications, schedules and budgets; coordinate interdepartmental functions to minimize delays; meet with departmental members on regular basis to review project status and plan future actions.

Specifically :

• Demonstrate accountability for all safety procedures, leading by example; ensure overall cleanliness of service/ counter areas; ensure proper function of area tools or machinery.
• Ensure customer's needs are met and completed in a timely fashion:
  • ensure accurate service estimates are provided;
  • ensure work orders are detailed appropriately and technicians verify customer information as current in the system and on all work orders;
  • delegate work to staff to attain daily objectives;
  • respectfully and fairly respond to customer concerns or complaints.
• Maintain strong understanding of financial statements; control controllable expenses; ensure efficient collection of payment for parts sold and/ or work performed for:
  • Parts;
  • PE Service;
  • Auto/Tire Service.
• Provide team leadership:
  • hire and train team;
  • create team schedules to ensure proper coverage for Parts, Counter, and related Service areas;
  • approve hours worked, enter leave requests, submit accurate records for payroll processing;
  • facilitate performance management; provide timely and constructive feedback as needed;
  • handle discipline of team in accordance with company policy and in collaboration with HR.
• Conduct meetings with staff on regular basis to review project status and plan future actions.
• Work with the sales department on consistent pricing and deadlines.
• Work with logistics to arrange for pick-up or delivery of equipment, as needed.
• Ability to close store one evening during regular weekly rotation and to act as "Manager on Duty" in Retail rotation
• Perform additional duties as assigned.

Regularly scheduled attendance is an essential function of this position.

EDUCATION & EXPERIENCE:

1. Prefer a two (2) year technical degree in an engine service-related field.
2. Minimum of four (4) years' experience in service repair field, preferred.
3. Minimum of two (2) years' experience in a supervisory role.
4. Exhibit strong leadership qualities, acting with integrity to foster teamwork, provide feedback, and plan strategically.
5. Superior customer service skills.
6. Project/program management and implementation skills
7. Familiarity with a variety of engine service-related processes and materials.
8. Excellent written and verbal communication skills.
9. Strong problem solving and analysis skills.

PHYSICAL DEMANDS & SAFETY REQUIREMENTS: While performing the duties of this job, the team member is regularly required to talk and hear. This position requires standing, walking, sitting, bending, using computer, printer, telephone, calculator and copier; occasional driving. May need to move/ lift 50 lbs. Close and distance vision required. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Compensation based upon experience. Competitive benefits offered include health, dental, vision, life and disability insurances, 401k with match, Paid Time Off, paid holidays, McFarlanes' Retail Service Center employee discount, EAP, company events, and more! To be considered for this opportunity, please apply by sending resume to: HR at McFarlane Mfg. Co., P.O. Box 100, Sauk City, WI 53583 or email resume to HR@mcfarlanemfg.com; complete application online at www.mcfarlanemfg.com or in person at McFarlanes' Retail Service Center, 780 Carolina Street, Sauk City, WI