Description

Overview

The primary role of the Outside Operations Supervisor is to uphold a first-class, professional level of service and lead the Outside Operations Team, while supporting the goals and objectives of the overall Golf Operations department. The duties of this position include but are not limited to:

• Engaging and energetic - has a personable and approachable demeanor with exceptional interpersonal skills
• Inclusive - encourages and promotes an environment that is welcoming to all members and staff members
• Selfless and confident - a leader, mentor and friend to all who visit and work at BHCC
• Provide Outstanding Service - provide our membership and their guests with outstanding service. We must try to make the member's time at Saint Andrew's, as free from worry, as full of pleasure, and as enjoyable as possible.
• Detail oriented - pays close attention to the specifics, is observant and thorough
• Proactive - possesses a "can do attitude" and actively seeks new opportunities to advance the golf operation.
• Promote golf in the Scottish Tradition with uncompromising commitment to the etiquette and rules of the game so that the pursuit of the game by our membership is an important part of their lifestyle and recreational pleasure.

Essential Responsibilities

Team Management

• Set a positive work example for fellow staff and team members
• Assist with performance reviews of fellow staff
• Mandatory attendance at all scheduled staff meetings
• Train all Outside Operations staff in the proper methods to successfully meet their job description and requirements
• Oversee the Practice Range staff to include scheduling, support, and proper set up on a daily basis
• Foster an enjoyable, respectful work environment
• Provide a method for staff members to request days off; however, requests are not always possible to fulfill
• Maintain a professional flow of communication between the pro shop, security, bag drop, and learning center
• Maintain open lines of communication with immediate supervisor and golf operations management team

Operational Duties

• Organize the Outside Operations work area in professional, functional manner
• Manage hours of outside operations staff within budget allocation provided by the Director of Golf
• Create and Post the Outside Operations staff schedule at least (7) days in advance
• Manage the cart fleet to include proper maintenance schedule of fleet rotation, tire pressure, battery watery, and overall cleanliness
• Insure proper appearance and preparation of cart fleet for daily play
• Maintain one staff member at the Bag Drop podium at all times
• Be able to perform all duties listed on the Outside Operations Assistant job description in the event of absences
• Insure opening and closing procedure checklists are completed and filed with the pro shop staff
• Maintain adequate levels of supplies to include paper cups, straws, lids, towels, tees, scorecards, pencils, and laundry detergent (One case must be kept on hand at all times in case of emergency)
• Notify 1 st Assistant Professional when supplies are running low

Member Services

• Uphold all Club Policies and Procedures, including appearance, safety, and proper reporting
• Communicate with Members, Guests, and Fellow Staff in a respectful, polite manner, always addressing them by Mr./Mrs./or Professional Title
• Engage Members and Guests with a courteous welcome
• Strive to create a Raving Fan daily
• Report member/guest incidents immediately